Return Policy

# Return Policy

At spernpo, we want you to be satisfied with your purchase. This Return Policy explains our return requirements, return address, shipping responsibilities, and refund process.

## 1. Return Eligibility

For a change-of-mind return, eligible items may be returned within 7 days after the delivery date. Items must be unworn, unwashed, undamaged, and returned with their original tags and packaging.

If you receive an item that is defective, damaged, incorrect, or materially different from its product description, please contact us within 30 days after delivery. We may request photographs or other supporting information before approving the return or exchange.

Unless required by applicable law, final-sale items and products identified as non-returnable on the product page are not eligible for return. Returned items that show signs of wear, washing, misuse, alteration, or damage beyond normal inspection may be refused.

## 2. How to Start a Return

Before sending an item back, please email our customer support team at inquiries@spernpo.com with the following information:

- Order number;
- Email address used for the order;
- Product name and quantity;
- Reason for the return; and
- Photos of the item if it is damaged, defective, or incorrect.

Please wait for written return instructions before shipping the package. Include your order number or packing slip inside the package so that we can identify and process your return.

## 3. Public Return Address

Approved returns may be sent to the following address:

OKDRESSES INC – Returns Department
260 Christopher Ln Ste 202
Staten Island, NY 10314
United States

Email: inquiries@spernpo.com

Please write your order number clearly on the package or include the packing slip inside the package. Do not send cash, personal belongings, or products that are not included in your return request.

## 4. Return Shipping Costs

For a change-of-mind return, the customer is responsible for the return shipping cost unless applicable law requires otherwise.

If the item is confirmed to be defective, damaged, incorrect, or materially different from its description, we will provide return-shipping instructions and cover or reimburse reasonable return shipping costs in accordance with the approved return request.

Please use a trackable shipping method and keep your shipping receipt until the return has been completed. We are not responsible for packages lost in transit when no tracking information is available.

## 5. Return Packaging

Please package all items securely to help prevent damage during transit. Only send the items listed in your return request. Items sent without an order number, without sufficient identification, or unrelated to the original order may delay processing.

## 6. Refund Processing

After the return is delivered to the address above, we will inspect the item and notify you whether the return has been approved. Approved refunds are generally processed within 3–5 business days after approval. The time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

Unless required by applicable law, original shipping charges, customs duties, taxes, and other non-refundable charges are not included in the refund.

## 7. Undelivered or Missing Orders

If tracking shows that your package was delivered but you cannot locate it, please contact us at inquiries@spernpo.com within 24 hours of the recorded delivery time where possible. We may request delivery details or supporting information before arranging a replacement or refund.

## 8. Contact Us

For return assistance, please contact:

OKDRESSES INC – Customer Support
Email: inquiries@spernpo.com

Please include your order number in every return-related message. We aim to respond within 1–2 business days, excluding weekends and public holidays.

This Return Policy may be updated from time to time. The version posted on this page at the time of purchase will apply, subject to applicable law.